Well it's been a busy old week, plenty of time working on the business and plenty of time working for my clients like the wonderful Disclosure Services.
I've been working on my free reports for clients, I've written two new free reports on the mistakes people make with ISO 9001 and ISO 27001 Information Security Management Systems. I've been well supported by my friend Gemma who works for GA Design, Gemma did the front covers for me to my new reports. They are available on the website for those of you who are interested.
So let's move onto my topic for this week and it is the benefits of having ISO 9001 in place in your organisation.
First of all quality management is about having standards in your business, from maintaining your products and services, to calibration, having the correct documentation in place, design standards and sector standards, the standard helps you to follow industry best practices which alone is a good thing. Following sector best practice is one of the reasons why so many organisations stand out from their competitors, they learn from the experience of others in their industry and learn that having greater emphasis on continual improvement, only leads to better things in life.
The quality standard itself gets you to focus on the context of your organisation, who you are and what affects you, through to the risks you face and what you are prepared to do to overcome them through opportunities for improvement. This is a good example to set ourselves, knowing what you face at this uncertain time leads you to self improvement and the improvement of your staff in dealing with previously unseen issues.
The ISO 9001 standard itself is a tool for focusing on improvement within and can lead you onto better contracts, with local authorities, Government and new clients, that like to see that you apply standardisation in the workplace because this in itself is a driver for the better for your organisation.
ISO 9001, when certificated by a UKAS Accredited organisation like World Certification Services Liverpool or BSI, NQA etc brings you the benefits of inspection to a higher level than those who are not accredited. I've mentioned in a previous blog about UKAS accredited bodies, you should learn the difference between the two before choosing a certification partner.
Certification brings benefits, by having an expert come in and verify your systems you can consider yourselves better off, a third pair of eyes is always a good thing and brings the benefit of experience to your workplace.
As well, certification helps you to drive down risks, therefore making you more attractive to possible investors, customers and clients, that come to understand that you take liability seriously, by implementing ISO 9001 you reduce your liability and progress onward and upward. Having recognised certification in place helps you to become more attractive to clients and customers - and this is what standards do, it gives confidence to those buying from you, surely a good thing.
In a recession it is important to protect your business or organisation, driving standards up whilst others are lowering theirs is something to bear in mind. In a recession it is important to keep advertising, keep standards high and to maintain savings and investment. And that's what ISO 9001 is, it is an investment for your organisation to drive it onto better times ahead.
So when the recession train comes upon you, standards help you to maintain you as a market force and helps protect you from problems.
Steven Burgess is an ISO 9001 and ISO 27001 Consultant to companies in the UK and also a Data Protection Officer for Disclosure Services Limited, a company that process data relating to criminal record checks.